Preventative & reactive support for your control systems
Scotia provides ongoing support for electrical control systems across multiple industries – from planned maintenance to urgent breakdown assistance and upgrades of legacy equipment.
Need help right now?
Existing clients can contact our support team directly:
- Telephone: 01387 733202
- Mobile: 07535 450990
- Email: Use your usual contact details or our contact form.
Support that keeps your plant running
We understand it’s not always practical to have a dedicated control systems technician on staff. Our support offering gives you access to the expertise you need to maintain, repair and upgrade your systems without adding permanent headcount.
Preventative maintenance
Planned inspection and maintenance of control panels and field equipment to reduce unplanned downtime and extend asset life.
Reactive breakdown support
Telephone, email and on-site support to diagnose faults, get you back online and capture actions to prevent repeat issues.
Legacy equipment advice
Surveys and recommendations for older systems where parts may be obsolete or difficult to source, including upgrade planning.
Understand the risk in ageing control systems
We survey existing equipment to highlight where hardware may be difficult to obtain or has been discontinued. This helps you make informed decisions before a failure occurs.
- Identify components that present a single point of failure.
- Recommend purchase of critical spares for key operations.
- Plan upgrades for legacy hardware in a controlled way.
When something stops, we help you restart safely
All Scotia clients receive on-call support via telephone and email, plus access to our customer portal. The portal records equipment details, jobs carried out and planned work, and allows you to raise a job directly with our team.
New customers are offered a free site assessment survey so we can understand the current condition of your system, provide advice and gather the information needed to respond quickly in the event of a breakdown.
Client portal
Log in to view your installed equipment, review job history and request new work.
A simple, practical support process
Whether you need a one-off call-out or ongoing assistance, we follow a clear process so you always know what to expect.
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1. Initial contact
Call, email or use the portal to describe the issue or request. For breakdowns we’ll ask a few key questions to understand severity.
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2. Diagnosis & response
Our engineers review the information, access any existing records and agree the best response – remote support or an on-site visit.
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3. Resolution & follow-up
Once the issue is resolved we document findings, recommend any further actions and update your asset records in the portal.
Talk to us about support for your systems
If you’d like to discuss maintenance, breakdown cover or help with legacy equipment, get in touch and we’ll be happy to talk through the options for your site.